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Payments

What payment methods do you offer?

We support most of the payment methods, like credit cards, wire transfer and PayPal. Please continue to the checkout page to see your available options.

What happens after I place the order?

Once your online order is successfully placed, you will receive an order confirmation by e-mail. The product or license information is delivered separately to the e-mail address you entered with the order, along with special instructions on how to use it. If you do not receive any messages from 2Checkout, please also check your Junk or SPAM folder. You can also contact us from here: Sales Inquiry

What do I do if I don’t receive the instruction email after payment?

You should receive an email with all subscription details and activation instructions within 10-15 minutes after your payment has been finalized. If you used two different emails to purchase and to open a ManyCam account, verify both emails and also the spam folder. If you still don’t see the email, contact us from here: Sales Inquiry

How will the charge appear on my card statement?

Any sales on ManyCam.com are handled by 2Checkout. When you purchase ManyCam, the charge will appear as 2co.com on your statement.

What do I do if I ordered the wrong product or if I ordered twice the same product?

No worries. You can cancel one of the orders. Request a refund within 30 days from the 2checkout account or by sending a message to refund@2checkout.com with your 2Checkout order number and the reason you’d like to cancel the order. You can also contact us from here: Sales Inquiry

What is your refund policy?

Refunds are accepted up to 30 days from the date of purchasing. You may request a refund by i) accessing 2Checkout myAccount, ii) by contacting 2Checkout via email at refund@2checkout.com, or iii) by phone at +31 88 000 0008 for International and (650) 963-5701 for USA and Canada.

How do subscriptions work?

Lifetime subscriptions will never expire, so there’s nothing you need to do about that; annual subscriptions will expire once they’ve reached one year, and you will receive a renewal notice a few days before the expiration date. Any subscription that you purchase will work in parallel with your existing one.

I’m still not sure which subscription is right for me, what can I do?

No worries. You can download ManyCam for Free here. See which features you think you need the most and then purchase the one that fits your needs the most.

Where can I find your terms of service and privacy policy?

You can read our terms of service here and our privacy statement here.

I don't remember creating a ManyCam account.

Most likely you haven’t finalized your purchase yet. In order to finalize it, please find an e-mail “Action Required: Activate your purchase” from ManyCam (support@manycam.com) in your inbox. Please check your Spam/Bulk/Junk e-mail folders in case you are unable to locate it. Please follow the instructions provided in the email to finalize your purchase. Once done, proceed with activating your subscription by loggin in to the app using the ManyCam account you’ve just created.

I received payment confirmation but I don't see my subscription anywhere.

There may be some delay, but don’t worry, you will receive an email with all the Subscription details and activation instructions within 10-15 minutes after your payment has been finished. Thank you for your patience.

How do I activate ManyCam?

Please refer to this guide: ManyCam activation

I don't see my subscription in my account.

If you experience this, most likely you haven’t finalized your purchase yet. In order to finalize it, please find an e-mail “Action Required: Activate your purchase” from ManyCam (support@manycam.com) in your inbox. Please check your Spam/Bulk/Junk e-mail folders in case you are unable to locate it. Please follow the instructions provided in the email to finalize your purchase.

I purchased the subscription, how do I remove the ManyCam watermark (logo)?

First, please activate your subscription. Please refer to this guide. Once you’ve activated the subscription, please go to ManyCam menu bar → Preferences → General settings and uncheck the “Show ManyCam logo” box (Mac users only).

I'm getting “Activation limit reached”. What do I do?

The Activation limit reached message indicates that you don’t have spare activations left. You can easily solve this by resetting your activations in your ManyCam account at ManyCam.com. Please refer to this guide: how to reset your license

ManyCam is giving me an error that says 'Network Error' or 'Cannot reach server'. What should I do?

This is the most common error when activating ManyCam. Please refer to this guide to resolve the problem.

Activation failed, unknown error occurred (file corrupted).

Please refer to this guide to resolve the issue.

Updated on November 17, 2021

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