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Virtual webcam, its driver and common issues

Important

This article only applies to ManyCam for Windows only.

Virtual Webcam and its driver are core components and a vital part of ManyCam. ManyCam’s driver creates a virtual copy of your camera and allows to use it as a video source in multiple applications simultaneously. In other words, ManyCam receives the video stream coming from the video source and is able to direct it to several applications at a time through ManyCam’s virtual webcam.

After the installation, ManyCam Virtual Webcam will be available as a webcam option like any other webcam; it’s driver is located in the Imaging devices section in your Device Manager (Device Manager → Imaging Devices → ManyCam Virtual Webcam).

Communication with the driver failed

This is a very common error that might occur for different reasons. The very first steps to address this issue is to install all the latest Windows updates.

The next step is to uninstall and reinstall ManyCam to get rid of the old driver and install the new one. The procedure is as follows:

  1. Uninstall ManyCam,
  2. Restart your machine,
  3. Download and install the latest version compatible with your license or subscription.

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Please proceed with the options below in case none of the above helped:

If you have Windows 7

ManyCam driver requires the KB3033929 update, which might be missing from your system. You can download it from Microsoft Update catalog. Please follow the link and choose proper version for your system — x86 or x64. Don’t forget to restart your machine once the update is installed.

Note

This update is not required for Windows 8.1 or Windows 10 since these systems already contain all the components necessary.

If you have Windows 10

Windows 10 updates may uninstall some software during minor or major updates. This is where you might get this error. Clean installation, as described above, usually resolves the issue, however, if the error still persists, please don’t hesitate to contact our Helpdesk. Don’t forget to mention in your request that you have already tried to uninstall and reinstall ManyCam after you installed all the latest Windows updates.

ManyCam Virtual Webcam is not seen on the list of webcams

With the release of the Windows Anniversary update, ManyCam is no longer compatible with Metro applications, therefore ManyCam will not be available as a webcam option in these apps. Among them are:

  • new Skype for Windows 10. Classic Skype for Windows is still supported by Microsoft and we recommend switching to this version, learn more about using Skype with ManyCam,
  • native Windows 10 Camera app,
  • Facebook Messenger app from Microsoft Store. We suggest the web version of this application.
Updated on August 3, 2017

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