ManyCam macOS crash troubleshooting guidelines
In case ManyCam freezes or crashes try the following procedure:
1. Uninstall ManyCam as shown here.
2. Restart your Mac.
3. Install the latest version of ManyCam.
4. If this doesn’t solve the crash, navigate to ManyCam Settings -> General and try switching between the Hardware Acceleration options, including disabling the feature (ManyCam restart required).
![](https://help.manycam.com/wp-content/uploads/2018/11/crash-macos_1.png)
5. Additionally, try changing the buffer size (Single, Double, Triple options next to Hardware Acceleration).
![](https://help.manycam.com/wp-content/uploads/2018/11/crash-macos_2.png)
6. Make sure Force driver output is enabled.
![](https://help.manycam.com/wp-content/uploads/2020/06/crash-macos_4.png)
7. Try selecting other options under Use Video Device (if avaialble):
![](https://help.manycam.com/wp-content/uploads/2020/06/crash-macos_3.png)
Report the crash to our Support Team
If none of the above helped, please report the crash to our Support Team. To do so, please first collect the following information:
1. macOS System Report. A system report contains information about your Mac’s hardware.
To create a system report, please choose About This Mac from the Apple menu at the top left of your screen.
![](https://help.manycam.com/wp-content/uploads/2020/06/sysrep.png)
Then click More Info. This will open the System Information app.
![](https://help.manycam.com/wp-content/uploads/2020/06/sysrep_1-1.png)
Now click on the System Report button, then choose Save from the File menu and save the file to your desktop.
![](https://help.manycam.com/wp-content/uploads/2020/06/sysrep_2.png)
2. Crash report. Here are the instructions on how to retrieve it:
1. Reproduce the crash.
2. Run Applications -> Utilities -> Console.app
3. Click on the “User Reports” tab on the left (on macOS Catalina, the tab’s called “Crash reports“)
4. Find the latest report on the list (ManyCam_2023- … .crash)
5. Copy the text of the report and save it in a text file.
3. ManyCam log files. Please see this guide on how to collect the log files.
Once all files are retrieved, send them to our Support Team in a zipped archive.