Payments – ManyCam Help and Support

How do subscriptions work?

Annual subscriptions will expire once they’ve reached one year, and you will receive a renewal notice a few days before the expiration date. Any subscription that you purchase will work in parallel with your existing one.

I’m still not sure which subscription is right for me, what can I do?

No worries. You can download ManyCam for Free here. See which features you think you need the most and then purchase the one that fits your needs the most.

Where can I find your terms of service and privacy policy?

You can read our terms of service here and our privacy statement here.

I don't remember creating a ManyCam account.

Most likely you haven’t finalized your purchase yet. In order to finalize it, please find an e-mail “Action Required: Activate your purchase” from ManyCam ([email protected]) in your inbox. Please check your Spam/Bulk/Junk e-mail folders in case you are unable to locate it.
Please follow the instructions provided in the email to finalize your purchase. Once done, proceed with activating your subscription by logging in to the app using the ManyCam account you’ve just created.

I received payment confirmation but I don't see my subscription anywhere.

There may be some delay, but don’t worry, you will receive an email with all the Subscription details and activation instructions within 10-15 minutes after your payment has been finished. Thank you for your patience.

How do I activate ManyCam?

Please refer to this guide: ManyCam activation

I don't see my subscription in my account.

If you experience this, most likely you haven’t finalized your purchase yet. In order to finalize it, please find an e-mail “Action Required: Activate your purchase” from ManyCam ([email protected]) in your inbox. Please check your Spam/Bulk/Junk e-mail folders in case you are unable to locate it.
Please follow the instructions provided in the email to finalize your purchase.

I purchased the subscription, how do I remove the ManyCam watermark (logo)?

First, please activate your subscription. Please refer to this guide.

Once you’ve activated the subscription, please go to ManyCam menu bar → Preferences → General settings and uncheck the “Show ManyCam logo” box (Mac users only).

I'm getting “Activation limit reached”. What do I do?

The Activation limit reached message indicates that you don’t have spare activations left.

You can easily solve this by resetting your activations in your ManyCam account at ManyCam.com. Please refer to this guide: how to reset your license

ManyCam is giving me an error that says 'Network Error' or 'Cannot reach server'. What should I do?

This is the most common error when activating ManyCam. Please refer to this guide to resolve the problem.

Activation failed, unknown error occurred (file corrupted).

Please refer to this guide to resolve the issue.

We're here to help!