Audio Troubleshooting

Contents

Before proceeding with troubleshooting, please make sure you have set up your audio as shown in this guide.

Voice and/or other sounds not recorded in ManyCam

1. Make sure your Microphone is connected and recognized in your system. Also, check that it’s not muted in the Windows system settings

A. Go to Windows audio settings. Make sure your microphone is selected as an input device as shown below. Then start speaking into your microphone and check if the volume meter under “Test your microphone” responds.

B. Click on the Device properties and navigate to the Levels tab. Make sure the volume is set to high and the sound icon is not muted. In case it is, left-click on it to unmute.

2. Make sure your microphone is selected in ManyCam Audio tab

3. Make sure your microphone and presets are not muted in ManyCam

A. Navigate to the Audio tab in ManyCam
B. Find and make sure that the Global Sound and Preset Audio are ON
C. Check that the microphone icon is Green and not crossed
D. Make sure that the microphone volume level is set to high

4. Navigate to ManyCam Settings -> Recordings and try ddifferent Recording Formats. Make sure it’s not GIF. Try different encoder options avaialble as well.

5. Install the latest K-Lite Codec Pack Standard (Free download), restart your machine and try again.

6. If you don’t hear the sound from media files, try different media file formats.

Receiving party does not hear me

1. Make sure ManyCam Virtual Microphone is selected in the Audio settings of an app/website

2. Make sure your Microphone is connected and recognized in your system. Also, check that it’s not muted in the Windows system settings

B. Click on the Device properties and navigate to the Levels tab. Make sure the volume is set high enough and the sound icon is not muted. In case it is, left-click on it to unmute.

3. Make sure your microphone is selected in ManyCam Audio tab

4. Make sure your microphone and presets are not muted in ManyCam

A. Navigate to the Audio tab in ManyCam
B. Find and make sure that the Global Sound and Preset Audio are ON
C. Check that the microphone icon is green and not crossed out
D. Make sure that the microphone volume level is set high enough

Media files are muted

1. Select audio playback device in ManyCam

A. Connect the device to your machine
B. Restart ManyCam
C. Select the playback device in ManyCam
D. Restart ManyCam

2. Make sure your microphone is selected in the ManyCam Audio tab in case you want the receiving party to hear your voice as well

3. Make sure ManyCam Virtual Microphone is selected in the Audio settings of an app/website

4. Install the latest K-Lite Codec Pack Standard (Free download), restart your machine and try again.

5. If you still don’t hear the sound from media files, try different media file formats.

Fix audio feedback (echo)

1. Disable Audio monitoring in the ManyCam Audio tab

2. Try using headphones as a playback device to prevent sound from your speakers from being captured by your microphone

A. Connect your headphones to your machine
B. Restart ManyCam
C. Select the headphones as a playback device in ManyCam
D. Restart ManyCam

No audio during my desktop capture sessions

1. Make sure System sound is added as an audio input in the ManyCam Audio tab

2. Make sure your microphone and presets are not muted in ManyCam

3. Select audio playback device in ManyCam

A. Connect the device to your machine in case it’s not connected
B. Restart ManyCam
C. Select the playback device in ManyCam
D. Restart ManyCam

ManyCam microphone not listed

If ManyCam Virtual Microphone is not available in applications, navigate to Windows Settings > System > Sound > Input > Manage sound devices and make sure ManyCam Virtual Microphone is enabled as shown below.